Office hours for ILL are:
M-Th 9am-12pm & 1:30-5pm
F 9am-12pm & 1-5pm.
The ILL window is located to the right of the Circulation desk in Lilly Library. When staff are available, the window is open.
ILL staff can also be reached by email at email@example.com, or by phone at 765.983.1307
ILL helps Earlham, ESR, and Bethany community members gain access to materials owned by other libraries that are not otherwise held on campus. ILL service is provided free of charge to all students, faculty and staff of Earlham, Bethany, and ESR, as long as materials are returned on time and in the condition they were received. Library patrons not currently enrolled or employed at the College, ESR, or Bethany are not eligible to use Earlham’s ILL services.
ILLiad is the software used to manage ILL functions. ILLiad allows users to perform the following tasks online:
ILLiad can be accessed through the links on this page, or by going directly to ill.earlham.edu
Use your Earlham username (your email address, without the '@earlham.edu') and password to log in.
New users must fill out a registration form in ILLiad (a one-time task). Once this is done, ILLiad will remember your contact information for future requests.
Once you are logged in, you will see navigation menus on the left side of your screen. Use the buttons provided to create a new request (click on the type of item you wish to request), view different aspects of your account (request renewals, check request status, retrieve articles delivered electronically), and update personal information.
If you have questions, please see a reference librarian or ILL staff member for assistance.
It typically takes 2-4 business days to receive an article and about 6-7 days for a book or other loan. However, the time needed to fill a request depends upon several factors, including the difficulty of the request, the location and policies of the lending library, and the volume of requests received. Hard to find items may take as long as several weeks to arrive. ILL is typically slower during certain times of the academic year, including breaks, mid-terms, and final exams. Please take this factor into account when planning for research projects.
Process for ILL article requests with typical timeframes
Submitted by Customer → Awaiting Copyright Clearance (< 1 day) → Awaiting Request Processing (<1 hour) → Request in Processing (<1 hour) → Request Sent (articles are typically delivered in 2-4 business days)
If a request is filled:
Awaiting Odyssey Processing (usually <1 day) → In Electronic Delivery Processing (<5 minutes) → Odyssey Document Received (~1 minute) → Delivered to Web (available for 30 days)
Request Finished (automatic 30 days after you are notified the article is available for download)
If request is unfilled or a lender asks for additional information you may see statuses:
Process for loan requests with typical timeframes
Submitted by Customer → Awaiting Request Processing (< 1 day) → Request in Processing (< 1 hour) → Request Sent (it typically takes a little over a week for a lending library to ship the loan to Earlham)
Awaiting Post Receipt Processing → In Transit to Pickup Location (~5 minutes) → Awaiting Customer Contact (~5 minutes) → Customer Notified via E-Mail (~5 minutes) → Checked Out to Customer (patron receives email saying that the book is ready to be picked up at the circulation desk)
After a loan is returned:
Item Checked In → Awaiting Return Label Printing → Request Finished
If request is unfilled or a lender asks for additional information:
You may have up to 15 active requests at any one time.
Once a book request has been placed, it remains active until it is returned to the lending library.
An article request remains active until the article has been received by you.
If you know in advance that you will require more than 15 items at one time, please consult a librarian, who will be happy to help you explore other options.
Placing a request does not guarantee that an item can be obtained. Several factors, such as the policies of the lending library, the rareness of an item, and copyright restrictions can prevent us from fulfilling a request.
The items most difficult to obtain are:
The following material may not be requested:
* If Earlham’s copy of an item is lost or missing, it may be possible to request the item through ILL.
If the item you want belongs to one of these categories, please consult a librarian
You will be notified by email when your ILL materials arrive. Books should be picked up at the Lilly Library circulation desk or the ILL window. If an article you requested is not attached to the notification email you receive, you can retrieve it online by logging into your ILLiad account and selecting Electronically Received Articles from the menu on the left.
The circulation time for books and other items is dependent upon the policy of the lending library, but typically ranges from 4-6 weeks. Articles are delivered electronically and may be kept.
Some items may be loaned with additional restrictions, such as for use inside the library only, or without the option of renewal. Please see the Renewals section, below, for more information about renewals.
If you know in advance that you will require materials for a period longer than 4-6 weeks, please consult with a librarian.
Approval for renewal depends upon the policy of the library that owns the item. We cannot renew ILL items without the other library’s permission.
Renewal requests should be submitted at least three days before the item is due. This will give you a chance to return an item on time, even in the event that the lender is unwilling to renew it. ILL staff sends due date reminder emails three days prior to the due date.
If you will still need an item after its due date, and the item cannot be renewed, it is sometimes possible to obtain the item again, from a different library.
Log into ILLiad to request renewal of items borrowed through ILL. Renewal requests can also be submitted by email to firstname.lastname@example.org, or by visiting the ILL office in Lilly Library.
ILLiad Request Status Definitions
Once you have placed an interlibrary loan request, you can see the progress of your request by going to View --> Outstanding Requests. Definitions of ILLiad statuses are provided below:
Advanced Handling – Borrowing: The request requires extra time to process. This can happen for a number of reasons, e.g. if the patron requested a rare item, if the request form was not filled out adequately and we need to determine what the patron is asking for, etc.
Awaiting Conditional Processing: A potential lending library has responded to the request and asked ILL to clarify part of the request or to comply with special conditions before they will lend the item, e.g. specifying a volume in a set, agreeing to in-library use only, accepting special shipping requirements for rare or fragile items. Sometimes we need to contact a patron for more information, other times we handle conditions internally.
Awaiting Copyright Clearance: ILL is reviewing your request to determine the item’s copyright status.
Awaiting Direct Request Sending: ILLiad is automatically processing your loan request. If the system cannot find sufficient lending libraries for your request, it will be routed to Awaiting Request Processing for the ILL staff to review.
Awaiting Odyssey Processing: The article/scan has been sent and is awaiting ILL staff review and shipment to the patron.
Awaiting Request Processing: Your request has been submitted to ILL. ILL staff will review your request for any problems and submit it to potential lending libraries. Requests are processed in the order in which they are received.
Awaiting Unfilled Processing: Your request has been sent to potential lending libraries. However, these libraries have been unable to fill your request. ILL is trying other sources. This process may take several days.
Cancelled by Customer: You have cancelled the request. Cancelled requests can be found and resubmitted at a later time at View Cancelled Requests.
Cancelled by ILL Staff: ILL has cancelled your request and informed you of the reason for the cancellation by email, e.g. it was a duplicate request, the item is held by Earlham, etc.
Checked Out to Customer: Your item has been received and is awaiting pick-up at the Lilly Library circulation desk or ILL window.
Cloned to New Request: When a request is returned unfilled, ILL staff often creates a new request for the same item and submits it to new potential lending libraries. The original request is then routed to a status of Cloned to New Request. You should see a new request for the same item in your Outstanding Requests list.
Delivered to Web: The item has been received and is available for viewing or downloading in your Electronically Received Articles list. Articles remain available for 30 days.
In transit to Pickup Location: The item has arrived at Lilly Library and is in processing. You will receive an email notifying you that the item is available for pick up at circulation soon.
Request Finished: The loan item has been checked back in and returned to the lending library or 30 days have lapsed since an article was delivered electronically.
Request in Processing: Your request is actively being processed by ILL staff.
Request Sent: Your request has been sent to potential lending libraries. ILL is waiting for responses from these libraries indicating if they will fill your request.
If the status you are looking for is not listed, please contact the ILL office at email@example.com or call 765-983-1307 for more information.
Remote students are welcome to request articles from other libraries through ILL. When these arrive at Earlham, they will be delivered electronically to the student’s ILLiad account or to their email address. Although we cannot deliver other libraries’ books and media (such as DVDs) to Access and Connections students’ homes, we are happy to send books from Earlham's own library collections through Document Delivery. Please see the following section of this document for more information about Document Delivery for remote students.
Additional information on can be found at http://earlham.libguides.com/esr_bethany. Please contact Jane Pinzino, firstname.lastname@example.org, if you have questions about library services for remote students.
Document Delivery provides access to materials that are part of Earlham’s collection, whereas ILL is for materials that must be obtained from other libraries. Remote students submit requests for Earlham materials in the same manner as requests for regular ILL materials, via the ILLiad interface. For more information about Document Delivery services for remote students, please visit Earlham’s Document Delivery web page at http://earlham.libguides.com/document_delivery, or contact Jane Pinzino, email@example.com.
ILL is a process that depends on reciprocity. It is very important for Earlham to return ILL materials on time to the institutions that have shared them with us. All libraries reserve the right to deny ILL privileges to institutions that do not return materials on time and in good condition.
Please pay close attention to the due dates printed on your ILL items. You can also view any active due dates by logging into ILLiad. As stated above, loan periods often vary from one item to the next and not all ILL items are eligible for renewal. Please see the relevant section above for more information. Due date reminder emails are sent 7 days prior to the due date, followed by additional notification emails for items not returned on time.
Patrons whose ILL books are lost or damaged will be responsible for the payment of replacement costs, repair costs, and any related fees that may be charged by the lending library.
These policies apply equally to all faculty, staff, and students of Earlham, Bethany, and ESR.
Earlham College • 801 National Road West • Richmond, Indiana 47374-4095